Okay, so I have an order that has had complications (nothing new). It’s not a huge order, just a couple thousand dollars, (which isn’t much, considering there’s hundreds of thousands of dollars worth of orders coming in on any given day), and a little accessory accidentally gets left out of the shipment. No problem, I let the factory know.
The complication starts when the girl over at the factory who takes care of our orders sits on it and forgets to get it ordered. Weeks pass by, and I follow up, she doesn’t remember, and we start over. No problem, the customer has time.
Another couple weeks pass by, and the same thing happens. I get my boss involved. I *always* regret involving my boss. He has no manners, who has no foresight, he has no idea how to treat people, he doesn’t read, he’s technologically retarded, and it’s always a mess when he gets involved. BUT, this girl’s not answering me and I need to get a supervisor involved.
I don’t feel like dealing directly with the girl’s supervisor (she does favours for me) so I make it look like my boss is the bitchy one, and, lo and behold, things get done.
The girl lets us know when the order will be produced (08/27), and tells us that she will let us known when the order will ship. All is A-Okay:
I am showing a current production date of 8/27 and we have requested to ship this UPS RED at our expense. We apologize for the delays and I will keep my eye on this to see if to make sure we are on track.
Thank you and again I apologize for the delay.
I follow up today, I just want to make sure that the order’s set, and ready to shop (tomorrow), and she lets me know that it will, it’s set to UPS Red (as in next-day air), and that we won’t have to pay for the shipping.
I celebrate!
Then… my boss sends her this……
You emailed to us b4 that the item is producing 8-27-08 so why do not you ship same day or
following day. This is late a it’s and customer is going to have problems already. Please
do call you can to ship latest 8-28-08 UPS red at no shipping cost to us as you mentioned b4.
AAARRRGHHHH. He doesn’t understand!!!! He doesn’t, he doesn’t!!! Everything that he says there, the girl said already, and he is BUTCHERING THE ENGLISH LANGUAGE!!!!
Now. If this was every once in a while, I would just ignore it, and not worry, and not stress. But this happens *every day, all day*.
It’s so… disappointing…. and embarrassing (not even sure why I’m sharing this), and just all around unpleasant >:|
Blah. Why is your boss boss? Is he a owner, or does he have a superior so hes position somehow could be challanged? Because it sounds like if he is not the owner-boss, he *should* be challanged for hes position, sort of.